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We offer a 100% guarantee that if you are in any way dissatisfied with the goods you have ordered (including Sale items), we will exchange them or give you a full refund for the items*, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact. Please take care when trying on Sporty Bump clothes as we are unable to refund items that are returned to us with deodorant marks present. All items must be returned in a re-saleable condition as previously stated.
*Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery. All replacement items are sent via standard delivery.
Due to the nature of our merchandise, please ensure that they are tried on over your underwear. We reserve the right to refuse return of items where it is apparent that this has not been done.
Please also note that returns on some items cannot be accepted if the pack has been opened. Certain products are also excluded from our general returns policy for hygiene reasons - this will be indicated with the product information for these items on our website. These conditions do not affect your statutory rights.
Our normal returns period is 28 days from when you receive the goods, and we must receive any returned items within this time.
(Please note that these dates are those by which any returns must be received back in our warehouse, so please allow sufficient time for your goods to reach us)
If you wish to return goods to us, you may do so without giving us prior notice using the Returns Address on your original package.
Please return your items to:
RETURNS DEPARTMENT
Sporty Bump Ltd
33 Granville Gardens
Hoddesdon
Herts
EN11 9QB
UNITED KINGDOM
(or click here for printable returns label - PDF format)
UK customers:
All goods are returned to Sporty Bump Ltd. at your own expense. We recommend using Recorded Delivery to obtain proof of postage as we do not accept responsibility for items which do not reach us. This returns policy does not affect your statutory rights.
International customers:
Send your return via an insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs.
Return postage from outside the UK is payable by the sender. Please retain your delivery/shipping documentation as we do not accept responsibility for items which do not reach us. This returns policy does not affect your statutory rights.
In all cases, your proof of postage should show the SPORTY BUMP LTD. address to which you have returned the goods, together with the post office's printed/stamped confirmation of the date of posting.
We will let you know as soon as we receive the goods, and will then endeavour to process your request for either a refund or replacement as quickly as possible. Please allow up to seven days from receipt of your return for this to be done.
If no return instructions are enclosed with your return, we will automatically issue a refund for the returned items.
If you have requested a refund, replacements of a lower value than the returned goods, or no return instructions are specified, any refund due will be credited back to the card used to pay for the original order using our credit and debit card payment processor. We will let you know as soon as the refund has been processed. Please note that we are unable to offer credit notes.
If you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order via our credit and debit card payment processor.
If you no longer have the paperwork that was supplied with your order, please address the package to the returns address.
Enclose a note with the return, ensuring that the following information is included: Order number (if known), name, address, contact telephone number or email address (especially important if you do not know your order number), return reason and details of refund or replacement required.
If using the original packaging, please ensure that the original address label is covered up. Please quote your order number on the top left hand side of the package, to assist us in identification on return to:
Sporty Bump Ltd.
If you believe the goods we have supplied to you are faulty, you should return the item to us together with a note, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.
Please quote your order number on the top left hand side of the package, to assist us in identification on return to Sporty Bump Ltd.
If you would like further information on our returns policy please contact us with your query.
